Hyderabad: No maintenance of documents by Water Board elevates hackles of residents
Hyderabad: As all the State and also Central federal governments’ divisions and also public bodies keep a helpline number and also complaint cell to sign up and also settle the residents’ concerns, the Hyderabad Metropolitan Water Supply and also Sewage Board (HMWS&SB) public complaint cell appears to be useless and also not energetic considering that years as the board has actually not been preserving a document of the variety of complaints lodged with helpline number 155313 and also HMWSSB mobile application considering that 7 years.
Recently, there have actually been numerous situations in the run-down neighborhood locations of the city, where individuals experienced obtaining low quality alcohol consumption water impacting the health of lots of people. Though the citizens whined regarding obtaining contaminated alcohol consumption water, no activity was occupied by the Water Board authorities as the citizens did not get any type of follow-up from the authorities.
A city-based protestor Robin Zaccheus submitted an RTI application with the Water Board asking to give info on year- smart break up of the complete variety of complaints lodged in the HMWSSB mobile application and also 155313 helpline number from January 2015 to April 14 2022. The protestor likewise requested for information regarding the kind and also sub-type of grievances consisting of the standing of the grievances ‘open, under procedure, shut, conditional shut.
In an RTI reply, the HMWSSB General Manager (IT) PIO specified, “The information sought for is seven years old which is not stored in the system because of nature and importance of information.”
Speaking regarding the concern, Robin claimed, “The information sought through the RTI for data on public grievances received through the Mobile app and the helpline number for the past seven years is extremely significant to understand the growing number of issues pertaining to drinking water quality, water leakages, lack of water supply and much more important analysis that could have been used by the government to understand the most persistent areas in Hyderabad.”
He better claimed that it is maybe surprising to discover that one of the most essential information is not kept in the HMWSSB systems as they have actually specified “because of nature and importance of information”, sharpRobin
He regreted claiming that this is an uncertain reaction by HMWSSB General Manager (IT) and also the PIO will certainly be tested with the charm. The Water Board is liable to maintain openness on public complaints and also need to make clear why such a crucial information is not kept while the general public has substantial problems on the high quality of the alcohol consumption supply of water, asksRobin
While the Greater Hyderabad Municipal Corporation (GHMC) likewise have a different complaint cell and also helpline number that preserves and also gives an upgrade to the plaintiffs regarding their standing of complaint classification and also shares info after solving the problem, the HMWSSB has no such technique for doing the exact same being a crucial division in the city.
A citizen from Krishna Nagar, Jubilee Hills, Manoj Kumar claimed, “Every government department has a grievance cell and a record of the number of complaints received, but why cannot the Water Board maintain the same? They are not maintaining the grievance information because they never resolve public issues.”
He claimed that there are greater than 100 grievances submitted by the citizens of Krishna Nagar connecting to sewer water overruning on roads and also obtaining blended with alcohol consumption water, however not a solitary time had the authorities examined or solved the concern, rued Manoj.