Technical grabs at FPS struck supply customers in city
Hyderabad: The absence of correct upkeep of network is yet once again triggering aggravation to individuals coming close to reasonable rate stores (FPS) to acquire rice in the city as well as suburbs.
Ration card owners at FPS are asked to await a long period of time or return following day to obtain the grain as the Point- of-Sale (POS) devices are not reacting appropriately because of malfunctioning network. This concern is been encountered by all the FPSs in the city as well as suburbs. People are seen waiting in lines at FPS at numerous areas particularly in Rajendranagar to obtain their turn sans any type of hope whether they obtain the grain or leave the location vacant handed.
It is claimed that after attempting their fingers on Point- of-Sale (POS) devices greater than when as well as waiting on hrs, individuals are required to go back to their residences vacant handed after being informed that the network is not reacting appropriately.
Venting disappointment over the malfunctioning network, Ravi, a local of Shivrampally claimed “This is not the first time that the faulty network issue is depriving us from the grain. We face this issue every few months. At times the OTP is not generated while the fingerprint or eyries fails to respond properly. We are made to return empty handed from one pretext to another every alternate month.”
“Every time we approach the FPSs in the area we are told that the network is not responding properly so wait until it is restored or come back after a few minutes or hours to get the grain. While we largely count on retail stores to buy other grains, rice is the only commodity being supplied to us through ration shops but that too is not delivered on time,” regreted Mohd Shakeel, homeowner of Chintalmet inRajendranagar
Explaining the essence behind the concern, a FPS dealership at Hassan Nagar on the problem of privacy claimed, “The network lasts only for an hour every day from 11 am to 12 pm. Though the early days of every month are considered as peak business time, network issues are mainly faced during that particular time. What is more annoying is that the public is not ready to accept that the issue is not from our side but lies at the maintenance channel.”
Assistance Supply Officer Bala Saroja claimed, “The network issue is not confined to one place but exists throughout the State. We have apprised the higher-ups about the inconvenience being faced by card holders. What we are aware of is that the technical team is streamlining the identification process. The OTP system is being replaced with fingerprint and eyries as was there at pre-pandemic time.”