Hyderabad: Greater Hyderabad Municipal Corporation (GHMC) Mayor Gadwal Vijayalakshmi has called for timely resolution of public complaints to maintain trust and improve service delivery. She stressed that issues reported through Prajavani, the My GHMC app, social media, and online grievance platforms should be addressed by municipal officials within 15 days.
On Tuesday, the Mayor conducted a review meeting at the GHMC headquarters. During the meeting, she observed that most complaints received at the head office, as well as at the zonal and circle levels, were related to town planning. She urged officials to act promptly on these issues, suggesting that initial responses should involve inquiry, inspections, and quick action.
The Mayor also highlighted the importance of prioritizing town planning-related problems. She instructed officials to treat complaints received through Prajavani with urgency and ensure they are resolved as quickly as possible.
Additionally, Vijayalakshmi emphasized that complaints should ideally be resolved within a week. If this is not feasible, officials must provide a clear explanation to the complainant about the delay. This, she said, would help in maintaining transparency and public confidence.
