An electric car owner has publicly questioned BYD India’s after-sales service after alleging that the vehicle’s charger stopped working and replacement would cost more than ₹40,000.
An electric car owner has raised concerns about the reliability and after-sales service of BYD India, claiming that the charger in their vehicle has not been working for several days despite multiple complaints to the company.
In a public post tagging @BYDCompany, the customer said they had owned the car for only two years and were now being asked to replace the faulty charger at a cost exceeding ₹40,000.
The customer also alleged that the vehicle had experienced problems since the time of purchase and expressed frustration over what they described as an inadequate response from the service team.
Customer Questions Charger Replacement Cost
According to the complaint, the customer was told that the charger had been sourced from China and that spare parts were unavailable. The owner questioned why customers should bear the financial burden of supply-chain issues.
“If the charger needs replacement every two years, shouldn’t customers have been informed before purchasing the car?” the customer asked in the post.
The owner called on BYD India to intervene and provide a solution rather than requiring the customer to pay the full replacement cost.
The complaint raises broader questions about repair costs, spare-parts availability and customer support in India’s growing electric vehicle market.
Warranty Coverage and Spare Parts Availability
Whether the customer is required to pay for the replacement may depend on the vehicle model, warranty terms, the nature of the fault and whether the relevant component remains covered.
BYD India publishes warranty information on its official website and advises customers to refer to the applicable warranty policy and owner’s manual for details. The company also provides information about maintenance, repairs and genuine spare parts through its service portal.
The specific vehicle model, charger type, purchase date, warranty status and technical diagnosis were not provided in the customer’s post. It is therefore unclear whether the reported charger failure falls under the vehicle’s warranty or whether the quoted replacement amount includes parts, labour and other charges.
After-Sales Support Remains Important for EV Owners
As electric vehicles become more common in India, access to replacement components and timely repairs remains an important consideration for owners.
Charging-related faults can disrupt daily travel, particularly for customers who depend on their vehicles for regular commuting. Delays in obtaining parts can add to the inconvenience, while unexpected repair bills may affect the overall cost of ownership.
For customers considering an electric vehicle, warranty coverage, service-centre access, spare-parts availability and the cost of replacing key components are important factors alongside driving range, performance and charging speed.
Customer Seeks Urgent Resolution
The owner has urged BYD to review the complaint and offer a suitable resolution. The customer has also questioned whether the company adequately communicates the expected lifespan and replacement costs of components before a vehicle is sold.
BYD India’s response to this specific complaint was not available at the time of writing. The allegations have not been independently verified, and the company has not been confirmed to have accepted responsibility for the reported fault.
The matter highlights the importance of transparent warranty communication and responsive after-sales support as India’s electric vehicle market expands.
Telangana Tribune will update this report if BYD India provides a response.
