Hyderabad, May 12: Frustration is mounting among customers of internet service provider ACT Fibernet, with one customer alleging that their complaint has remained unresolved for over 72 hours, despite multiple follow-ups.
The user, who raised a service request under ticket number SR10175389757914, expressed their anger publicly on social media, stating that ACT Fibernet has failed to provide any meaningful update or resolution, even after three days of downtime.
“This is unacceptable,” the customer tweeted, tagging the company’s official handle. “How long do you expect customers to stay disconnected while you remain silent?”
ACT Fibernet, one of the leading internet service providers in South India, has often promoted itself as a high-speed, reliable broadband provider. However, several users have recently reported increasing service delays and inconsistent customer support response times.
Customers complain that the lack of timely communication, paired with the essential nature of internet connectivity for remote work and daily life, makes such delays not only frustrating but also damaging.
As of now, ACT Fibernet has not issued an official response regarding the specific ticket or the broader concerns raised about its support system.
Customers are urging the company to take accountability and strengthen its technical response teams to prevent such prolonged outages in the future.
