Hyderabad: GMR Hyderabad International Airport Ltd (GHIAL) has gained international acclaim once more at the Skytrax World Airport Awards. GHIAL was awarded the ‘Best Airport Staff in India & South Asia 2026’ title by Skytrax. This marks the fifth time the airport has received this prestigious honor, showcasing its dedication to excellent passenger service through superior hospitality and efficiency.
The award was presented at a ceremony during the Passenger Terminal EXPO 2026 in London. Hyderabad Airport was distinguished among top airports in India and South Asia for its commitment to providing a smooth and enjoyable travel experience. The Skytrax recognition stems from extensive global passenger surveys evaluating staff service quality, including friendliness, professionalism, and efficiency at key points like check-in, security, and boarding.
Furthermore, Hyderabad Airport earned the titles of 2nd Best Regional Airport and 3rd Best Airport in India & South Asia. It also ranked 8th globally in the 20–30 million passengers per annum (MPPA) category for 2026.
Mr. Pradeep Panicker, CEO of GMR Hyderabad International Ltd, expressed immense pride in receiving the award for the fifth time. He emphasized the strong service culture at the airport, driven by the dedication of employees and partners, which sets a benchmark for service excellence in the region.
Over the years, Hyderabad Airport has launched several passenger-focused initiatives to enhance convenience and comfort. These include city-side check-in facilities, digital solutions to reduce waiting times, Virtual Information Kiosks, Chat-Bots to assist travelers, premium lounges, diverse retail and dining options, and specially trained staff for passengers with special needs. These efforts have significantly improved the overall passenger experience.
Skytrax, a global standard for aviation excellence, has been assessing airports and airlines worldwide since 1989 through independent passenger satisfaction surveys. Airports are evaluated on various aspects such as terminal infrastructure, cleanliness, and staff service quality. This recognition further solidifies Hyderabad Airport’s status as a leading aviation hub, consistently exceeding expectations through innovation and customer-focused service.
