State Bank of India (SBI) has issued a customer awareness notice titled “Customer Safety & Awareness – Important Update” as a follow-up to its earlier post on the recent cyber incident. The notice is addressed to “Dear valued customers” and is signed “— State Bank of India”.
The bank states that it has individually informed all customers whose data was identified as being involved in the incident. It has contacted them through email and/or WhatsApp.
SBI has also reiterated that account balances and funds are safe. The notice advises customers to follow safe digital banking practices. It asks them to never share their OTP, PIN or password with anyone. It also asks them to remain vigilant against suspicious calls, messages and emails.
The notice does not describe the nature, date or scale of the cyber incident. It does not state how many customers were affected. The earlier post it refers to is not part of the notice. The bank’s statement reads: “We reiterate that your account balances and funds are safe with us.”
