The Greater Hyderabad Municipal Corporation (GHMC) officials are not addressing the grievances raised by netizens on social media. Despite having online platforms like the GHMC app, Twitter, and a helpline for grievance redressal, the civic body is failing to meet people’s expectations. Only a few grievances are being addressed while the rest are ignored or misleading responses are given.
Every day, citizens raise public grievances on social media, especially on Twitter. They tag the Mayor, GHMC chief, ministers, and public representatives to bring attention to the issues. Sometimes, these higher authorities respond and direct their officers to solve the problems as soon as possible.
In a shocking incident, a leader from the Old city raised a complaint on Twitter about garbage in Moghalpura. The Mayor and GHMC commissioner responded and directed the officers to address the issue. However, it was later discovered that the photo posted by the officer was fake and did not reflect the reality on the ground.
According to Mohammed Ahmed, a spokesperson of TDP, the garbage point in that area is a major concern for residents. The photo posted by the officer was outdated and showed a public toilet that no longer exists. This incident exposes the lackadaisical attitude of GHMC officers who are deceiving citizens and their superiors.
Ahmed demands strict action against the fraudulent staff and urges the Mayor to visit the Old City at least once a month. Another resident, K Venkatesh, mentions that senior officers rarely visit the area, leading to a lack of attention from circle officers. This attitude of officers is misleading higher authorities and disregarding their duties.
In conclusion, the GHMC officials are not addressing public grievances effectively and are misleading both citizens and their superiors. There is a need for action against the lazy officers and for more involvement from senior officials in resolving issues in the Old City.