Hyderabad Mayor Gadwal Vijayalakshmi has urged officials to quickly resolve public complaints. On Monday, she participated in the Prajavani program at the GHMC headquarters, where people shared their problems directly with her.
Vijayalakshmi stressed that the administration is committed to solving citizens’ issues. She assured that each complaint will be thoroughly examined and swiftly addressed with the help of relevant officials. She emphasized the need for officials to avoid delays in responding to these concerns.
During the Prajavani program, officials reported receiving numerous complaints about sanitation, road repairs, drainage, and property tax.
The Mayor personally interacted with the complainants, listening carefully to their issues. She highlighted that whether people bring their grievances to Prajavani in person or use the online portal and mobile app, their concerns will be prioritized. Citizen involvement is vital for making Hyderabad a more developed city, she reiterated.
GHMC Commissioner RV Karnan has instructed all Prajavani complaints be handled promptly. He stressed that officials are responsible for addressing complaints related to their departments and must actively work on each submission. He warned that delays would result in disciplinary actions.
On that Monday, GHMC received 182 complaints during the Prajavani public hearing at the headquarters and across all GHMC circles.
At the GHMC headquarters, 78 complaints were recorded. Of these, 40 came from the Town Planning Department, 9 from the Tax Section, 4 each from Sanitation and Vigilance, 3 from Engineering, and 1 each from Finance, Estate, Sports, UBD, Secunderabad Zone, Kukatpally Zone, and Housing Departments.
The Prajavani phone-in program received 4 requests, which were forwarded to the respective departments.
In the six zones under GHMC’s jurisdiction, 107 complaints were received. Kukatpally Zone had 49, Secunderabad Zone had 25, Serilingampally Zone had 13, LB Nagar Zone had 10, Charminar Zone had 9, and Khairtabad Zone had 1 complaint.
