Hyderabad: The Greater Hyderabad Municipal Corporation (GHMC) is stepping up efforts to respond faster to citizen concerns. During the latest Prajavani public hearing, Additional Commissioner Shiva Kumar Naidu urged officials to act quickly on every complaint and ensure follow-up by the right departments.
This public interaction event took place on Monday at the GHMC headquarters, where 67 complaints were filed directly. An additional 113 complaints came in from the six GHMC zones, making a total of 180 issues raised by residents across the city.
Out of the 67 complaints received at the headquarters:
– 33 were related to the Town Planning Department
– 9 came from the Tax Department
– 3 each were directed to the Engineering and Electrical Departments
– 2 each were submitted to the Administration, Sanitation, and Finance Departments
– 1 complaint each was addressed to Health, Vigilance, Elections, Urban Biodiversity (UBD), Lakes, and Veterinary Departments
The Prajavani phone-in programme also saw seven complaints, all forwarded to their respective departments for quick action.
Across the six GHMC zones, the complaint numbers were:
– Kukatpally Zone: 42 complaints
– Secunderabad Zone: 40 complaints
– Serilingampally Zone: 12 complaints
– LB Nagar Zone: 11 complaints
– Charminar Zone: 5 complaints
– Khairtabad Zone: 3 complaints
Top GHMC officials, including Additional Commissioners Chandrakanth Reddy, Saroja, Venugopal Reddy, Yadagiri Rao, Raghu Prasad, Geetha Radhika, and Satyanarayana, attended the event, along with senior officers and department heads.
In a parallel initiative, the Hyderabad Disaster Response, Assets Monitoring and Protection Agency (HYDRA) also held a public grievance session on Monday. They received 63 complaints, which are now being reviewed and addressed by the concerned teams.
These programmes show GHMC’s growing focus on public feedback and transparent governance.
