Group D category scores 72.89
Fewer complaints than before
2,633 complaints from the state
Problem resolved in just 8 days
CPGRAMS received from rural areas
Telangana | Hyderabad, June 14 (Namaste Telangana): Telangana has once again topped the country in resolving public grievances. Recently, Telangana has achieved excellent performance in May as well, registering a remarkable improvement in resolving the registered grievances. The state has resolved 2,524 petitions in just fifteen days, which is the shortest time span. Lakshadweep has resolved 171 petitions in 12 days and Andaman and Nicobar Islands have resolved 442 petitions in 20 days, both ranking second and third respectively. Fifteen states with pending petitions have been categorized under Group D. Telangana has secured the first position in this category as well as in the overall ranking.
Telangana tops with a score of 72.49 in the Group D category.. Chhattisgarh stands second in this category with a score of 55.75. Andhra Pradesh has secured the tenth position with a significant improvement. Centralized Public Grievance Redressal and Monitoring System (CPGRAMS), under the Government of India, is operating an online portal named ‘Sevottam’ to accept and resolve complaints from the general public. Citizens can file complaints regarding various issues on this platform, which will be forwarded to the respective states for resolution. Grievance Redressal Officers (GROs) are available for each state. The central government urges the states to address and resolve these complaints. Therefore, grievance redressal officers from various states and central territories conducted a meeting on Wednesday and released the report.
Key points from the report
Out of the total 56,981 accepted petitions, 65,983 petitions have been resolved after addressing the pending cases. The number of pending cases has significantly reduced in states and centrally administered territories. The total number of pending cases in April was 2,03,715, which has reduced to 1,94,713 in May.
Uttar Pradesh, ruled by the BJP, has reported the highest number of petitions. Twenty-one states and centrally administered territories have pending cases.
Uttar Pradesh ranks first with a score of 62.07 in the Group D category for petitions filed on or before the 15th. Jharkhand ranks second with a score of 46.14, and Madhya Pradesh ranks third with a score of 43.05.
All states and centrally administered territories are working towards resolving complaints within 30 days. Maharashtra has 23,367 pending petitions even after the completion of 30 days.
Telangana ranks fourth among eastern states with a score of 64.9, followed by Assam with a score of 54.89 and Arunachal Pradesh with a score of 51.72.
Andaman and Nicobar Islands rank highest among centrally administered territories with a score of 63.09, followed by Ladakh with a score of 55.20.