Many old-age family pensioners in Hyderabad and Ranga Reddy districts are facing difficulties as they have to visit the pension payment office in Motigally to inquire about their pension amounts, which have not been released yet.
Officials acknowledge that many pensioners come to the office daily with complaints, citing issues with filing their life certificates on time. The pensioners blame the government for not having a system in place to remind them about the filing date.
One 70-year-old pensioner shared that his April pension was withheld because he did not submit his life certificate on time. Despite visiting the office in the heat, he was told it would take a month to resolve the issue and he might receive his pension along with the May payment.
The lack of reminders from authorities and difficulty accessing the Assistant Pension Payments Offices (APPOs) in Motigally is causing frustration among the pensioners. With over 16,000 pensioners enrolled in the two sections for Falaknuma and Chandrayangutta, the narrow street location of the office makes it hard for vehicles to reach.
Some pensioners are experiencing delays in receiving their pensions due to technical issues with online filing of life certificates. The unresponsive attitude of the staff at the office, especially at the APPO section, is adding to the pensioners’ concerns.
Pensioners like Mohd Habeeb have noted that while APP officials are available online on government sites, they do not respond to calls from pensioners and are often absent when visitors come to the office.
