In Hyderabad, residents are frustrated with the Greater Hyderabad Municipal Corporation (GHMC) for ignoring complaints on social media and the MyGHMC app. Many feel that while the GHMC adopts digital solutions to improve services, the staff on the ground are not responsive.
People from various neighborhoods report that their online complaints are often left unattended by GHMC staff. They struggle to contact the relevant departments or officers regarding their issues.
Asif Hussain Sohail, from Surya Nagar Colony in Shaikpet, expressed disappointment. Despite efforts by the GHMC Mayor and Commissioner, the ground staff remain unresponsive. He remarked, “WhatsApp launched, but ground staff logged out.”
Asif noted that GHMC already has a grievance redressal app, website, and Prajavani, yet these platforms fail due to lack of execution and accountability from lower-level officers.
Even with digital tools like the GHMC app, people feel let down by the civic body. Ground-level officers often ignore in-person complaints at GHMC ward offices.
Asif shared that despite multiple visits, photos, and follow-ups, residents only receive automated messages saying “Issue Resolved,” while the real problems persist. He believes ignoring citizens’ voices halts progress.
Mohammed Ahmed, living in Himmatpura, Old City, complained that GHMC officers no longer respond to social media complaints. When people visit offices, senior officers are often absent.
Ahmed mentioned that officers sometimes mislead citizens online. Even after complaints on X, officers falsely claim issues are resolved, though nothing changes on the ground.
GHMC officers are accused of misleading citizens and showing indifference. Hundreds of issues are reported daily, yet officers claim they are resolved without action. This situation highlights the failure of officers to perform their duties and the misinformation being passed to their superiors.
