Hyderabad: The Greater Hyderabad Municipal Corporation (GHMC) is stepping up efforts to resolve public complaints faster and more efficiently. Commissioner RV Karnan directed officials to act quickly on issues raised through the Prajavani programme, a public grievance system that collects feedback and complaints from residents.
During a session held at the GHMC headquarters on Monday, citizens from across Hyderabad submitted various concerns. These were immediately passed on to the relevant departments. Commissioner Karnan emphasized the importance of listening to people and delivering timely solutions.
In total, 173 complaints were recorded citywide during the Prajavani event. Of these, 62 were submitted at the GHMC head office. The Town Planning Department received the highest number—40 complaints. The Tax Section got six, while Administration received three. The Engineering, Electrical, and Finance and Accounts (FA) departments each handled two complaints. The Land Acquisition and Health Departments received one complaint each.
Additionally, the Prajavani phone-in programme logged five more complaints, which were also forwarded to the appropriate departments for action.
Beyond the headquarters, 111 complaints came in from GHMC’s six zones. Here’s the breakdown:
– Kukatpally Zone: 37 complaints
– Secunderabad Zone: 34 complaints
– Serilingampally Zone: 18 complaints
– Charminar Zone: 14 complaints
– LB Nagar Zone: 7 complaints
– Khairatabad Zone: 1 complaint
The GHMC aims to respond quickly to all these issues, ensuring better service delivery and improved urban living conditions. The Prajavani programme continues to be a vital platform for residents to voice their concerns and get timely responses.
