The Greater Hyderabad Municipal Corporation (GHMC) has introduced a new administrative reform by setting up 13-ward level offices within its jurisdiction. The goal is to address citizen grievances about civic amenities at the ward level. This initiative is the first of its kind in the country and allows individuals to register complaints and provide recommendations to the State government. The GHMC has established ward offices in all 150 wards within its jurisdiction.
On Wednesday, Mayor Gadwal Vijayalakshmi inaugurated 13 ward offices in different areas of the city. She emphasized that all 150 ward offices are now open to the public. Zonal Commissioners, DCs, and corporators were present at the inauguration. The mayor stated that complaints should be solved according to the citizen charter in the ward office. If complaints from other wards are received, they will be forwarded to the concerned ward officials for resolution.
The mayor instructed officers to treat citizens with respect and not provoke them when addressing their concerns at the ward offices. Officers are responsible for accepting inquiries and forwarding them to the appropriate departments for resolution. The GHMC aims to promptly resolve registered concerns in accordance with the Citizen Charter. If an officer is unable to resolve an issue within the specified timeframe, appropriate actions will be taken.
Minister Talasani Srinivas Yadav also inaugurated ward offices in other areas of the city. Each ward, consisting of a population of 40,000, will be overseen by Assistant Municipal Commissioners who will be responsible for various departments. A team of 10 officers from departments such as road maintenance, sanitation, entomology, town planning, electricity, and water supply will operate from these offices from 10 am to 5 pm. The ward office system has received positive feedback from the public.
The mayor explained that the ward administration officer will be in charge of sanitation, entomology, town planning, engineering, UCD, UBD, water board, and electricity in the ward office.